DMJ Accountants Website Accessibility Policy

1. Our Commitment to Accessibility

DMJ Accountants is committed to ensuring that our website is accessible to all users, including those with disabilities. We believe that everyone should have equal access to our professional accounting services and the information we provide online. This commitment reflects our core values of integrity, trust, and inclusive service delivery.

2. Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are internationally recognised guidelines for web accessibility. These standards help ensure that our website is accessible to users with various disabilities, including:

• Visual impairments (blindness, low vision, color blindness)
• Hearing impairments (deafness, hard of hearing)
• Motor impairments (limited fine motor control, paralysis)
• Cognitive impairments (learning disabilities, memory issues)

3. Accessibility Features

Our website incorporates the following accessibility features:

3.1 Navigation and Structure

• Clear and consistent navigation throughout the site
• Logical heading structure for screen reader users
• Skip navigation links to main content areas
• Breadcrumb navigation where appropriate

3.2 Visual Design

• High contrast colour schemes for better readability
• Text that can be resized up to 200% without loss of functionality
• Clear visual focus indicators for keyboard navigation
• Consistent layout and design patterns

3.3 Content Accessibility

• Alternative text descriptions for all meaningful images
• Descriptive link text that makes sense out of context
• Clear and simple language where possible
• Proper use of headings to structure content

3.4 Interactive Elements

• All functionality available via keyboard navigation
• Forms with clear labels and error messages
• Sufficient time limits for form completion
• No content that flashes more than three times per second

3.5 Media Content

• Captions or transcripts for video content
• Audio descriptions where necessary
• Controls for any auto-playing media

4. Assistive Technology Compatibility

Our website is designed to work with assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver)
• Voice recognition software
• Keyboard-only navigation
• Screen magnification software
• Alternative input devices

5. Third-Party Content

While we strive to ensure that all content on our website meets accessibility standards, some third-party content (such as embedded maps or social media feeds) may not be fully under our control. We work with our third-party providers to encourage accessibility compliance and provide alternative access methods where possible.

6. Ongoing Accessibility Efforts

6.1 Regular Testing

We conduct regular accessibility audits of our website, including:

• Automated accessibility testing tools
• Manual testing with assistive technologies
• User testing with individuals who have disabilities
• Code reviews for accessibility compliance

6.2 Staff Training

Our web development and content teams receive regular training on:

• Accessibility best practices
• WCAG guidelines and compliance
• Assistive technology usage
• Inclusive design principles

6.3 Continuous Improvement

We are committed to continuously improving the accessibility of our website by:

• Staying current with accessibility standards and best practices
• Incorporating user feedback into our development process
• Regular updates and improvements to existing content
• Accessibility considerations in all new feature development

7. Known Limitations

We acknowledge that some areas of our website may not yet fully meet all accessibility standards. We are actively working to address these limitations, including:

• Legacy content that is being updated to current standards
• Third-party integrations that may have accessibility barriers
• Complex interactive features that require additional development

8. Alternative Access Methods

If you encounter accessibility barriers on our website, we offer alternative ways to access our services:

8.1 Phone Support

Contact us directly at 0118 981 7125 during business hours for:

• Information about our services
• Assistance with online forms
• Scheduling appointments
• General inquiries

8.2 Email Support

Email us at enquiries@dmjaccountants.com for:

• Detailed service information
• Document requests in alternative formats
• Non-urgent inquiries

8.3 In-Person Consultation

We offer face-to-face meetings at our Tadley, Berkshire office or can arrange meetings at your location across North Hampshire and South Berkshire.

9. Feedback and Assistance

9.1 Accessibility Feedback

We welcome feedback about the accessibility of our website. If you:

• Encounter accessibility barriers
• Have suggestions for improvement
• Need assistance accessing any content
• Require information in an alternative format

Please contact us using the methods below.

9.2 Response Commitment

We are committed to responding to accessibility feedback within:

• 24 hours for urgent accessibility issues
• 48 hours for general accessibility feedback
• 5 working days for complex accessibility requests

10. Contact Information

For accessibility-related inquiries, assistance, or feedback, please contact us:

Email:  enquiries@dmjaccountants.com 

Phone: 0118 981 7125

Address: 1 Andromeda House, Calleva Park, Aldermaston, RG7 8AP

When contacting us about accessibility issues, please include:

• The specific page or feature you’re having trouble with
• The assistive technology you’re using (if applicable)
• A description of the problem you encountered
• Your preferred method for receiving a response

11. Alternative Format Requests

We can provide information about our services in alternative formats, including:

• Large print documents
• Audio recordings
• Electronic formats compatible with screen readers
• Simplified language versions
• Braille (upon request with advance notice)

Please allow up to 5 working days for alternative format preparation.

12. Legal Framework

This accessibility policy aligns with:

• The Equality Act 2010
• The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018
• Web Content Accessibility Guidelines (WCAG) 2.1
• European Standard EN 301 549

13. Policy Updates

This accessibility policy is reviewed and updated annually to ensure it remains current with:

• Changes in accessibility standards
• New assistive technologies
• User feedback and needs
• Legal and regulatory requirements

14. Complaints Process

If you are not satisfied with our response to an accessibility issue, you may:

1. Contact our senior management team directly
2. File a complaint with the Equality and Human Rights Commission
3. Seek advice from disability rights organizations

15. Our Commitment Moving Forward

DMJ Accountants is committed to making accessibility an integral part of our digital presence. We will:

• Continue to invest in accessibility improvements
• Stay current with evolving standards and best practices
• Listen to our users and incorporate their feedback
• Ensure that accessibility remains a priority in all future developments

Last Updated: 04/06/2025